Refund policy

Returns

We want you to feel confident shopping with MyCranbi. If you receive an eligible product and would like to request a return, contact us at service@mycranbi.com within 7 days of delivery with your order number and reason for return.

Eligible personal-care products must be unopened, unused, in their original packaging, and in resalable condition. For hygiene and safety reasons, opened or used personal-care products cannot be returned for change of mind.

Damaged or incorrect orders

Please contact us within 48 hours of delivery if your order arrives damaged, defective, or incorrect. Include your order number and clear photographs of the parcel and product so we can investigate and arrange the appropriate replacement or refund.

Refunds

Once an approved return is received and inspected, we will confirm the outcome. Approved refunds are issued to the original payment method. Original shipping charges are not refundable unless the return is due to our error or a damaged/incorrect order.

To start a request, email service@mycranbi.com or call +91-8010200666.